Pengaruh Komunikasi Interpersonal Pelayanan External Debt Collector terhadap Tingkat Kepuasan Nasabah PT. Clipan Finance Indonesia Cabang Surabaya

Reno Yudha Prasetya Arifin, Nevrettia Christantyawati

Abstract


This research examines the effect of interpersonal communication of external debt collector service to customer satisfaction level at PT. Clipan Finance Indonesia Surabaya Branch. The research used a simple correlational method in which the variable x is interpersonal communication external debt collector service and variable y is level of customers’ satisfaction. Researchers use survey by distributing questionnaire as data collecting technique. In the processing stage, researchers used editing, coding and tabulating. The data analysis technique used correlation analysis and simple linear regression analysis. The results showed that there was insignificant influence between interpersonal communication variables external debt collector service to the level of customer satisfaction of bad credit at PT. Clipan Finance Indonesia Surabaya Branch.

 


Keywords


Interpersonal Communication; Level of Satisfaction; Debt Collector

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References


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Jurnal Komunikasi Global (JKG)
Program Studi Ilmu Komunikasi, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Syiah Kuala
Jln. Tgk. Tanoh Abee, Darussalam, Banda Aceh, 23111
Telp.  (0651) 7555267
Email: jkg@unsyiah.ac.id

 

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